Learn More About Bringing Your Health Information Together

After linking your account to another healthcare organization, you can view the following information from that organization along with the information in your MyHSS account:

• Allergies
• Health Issues
• Medications

If your account is active at the other organization, you can also view and interact with the following features:

• Messages
• Test Results
• Appointments and Visits
• Care Team

When you see this icon , the information is coming from an outside organization. Tap the symbol on a mobile device or hover over the symbol on a desktop to see what organization the information is coming from.

You can view all your information from other organizations in the mobile app, but you’ll need to log in to the website to interact with certain features like messaging and scheduling.

You can unlink an organization in the Manage My Accounts section. This will stop information from that organization from showing in your MyHSS account. Organizations that you choose to unlink will still remain available in the Manage My Accounts section, and you can relink at any time.

You must have an account here with access to the same patient’s information at both organizations in order to see information for that patient. What you can see and do in MyHSS depends on what the other healthcare organization allows you to see and do in your account with them.

As you move between your healthcare providers, we securely exchange your health information with other healthcare organizations. Our organization can identify you as a patient at another healthcare organization and request your record in order to provide care for you. When other organizations share your record with us, this information becomes part of your chart in our healthcare system and is only seen by providers involved in your care. This secure, electronic exchange of your record gives your care team information they need to give you safe and effective care, and allows MyHSS to give you a more complete picture of your health.

We carefully protect the privacy and security of your information using different physical, administrative, and technical controls. When your information is shared, your record is encrypted and delivered in a secure, electronic format. Only healthcare professionals who are involved in your care can see your information.

If you can see another person’s information at a different organization, you might also be able to view their information when linking an account. What you can see and do in MyChart depends on what the other healthcare organization allows you to do in your account with them and whether the linked organization is using Epic applications. You must have an account here and at the other healthcare organization, with access to the same patient’s information in both, to see both sets of information for that patient in this MyChart account.

We carefully protect the privacy and security of your information using different physical, administrative, and technical controls. When your information is shared, your record is encrypted and delivered in a secure, electronic format. Only healthcare professionals who are involved in your care can see your information at the healthcare organization.

A healthcare organization must be part of this account linking network to allow you to link your account. Visit www.epic.com/happytogether to see which organizations are already on this network and which ones will be joining soon.

You will see organizations where you have a medical record in their system. Sometimes, a name might not look familiar because:

• A clinic might use a name that is different from the name of the organization that owns the clinic.
• An organization where you were seen a long time ago might have changed its name since the last time you were seen there.

If you have concerns about your information at that location, please contact that organization directly.

If you believe there is a mistake with the information you see in your MyHSS account, contact the organization listed in the bubble that appears when you tap or hover over the   symbol. If there is no   symbol, this information is coming from us, so please call our help desk at 844-269-4509.

You have notifications available at the linked organization. Red notification bubbles appear only if you have an active account at the linked organization. You can jump directly into your active linked accounts by clicking the icon for that organization. When you click a linked organization’s icon, your account at that organization opens in a new browser window or tab.

You do not have an active account at the linked organization. You can still see your medications, allergies, and health issues that are documented at the linked organization. If you want to create an account with the linked organization to have access to other features or information, such as test results, messaging, scheduling, and appointments, visit the patient portal website of the linked organization or ask your provider at the linked organization how you can sign up.

There was an error while retrieving your information from the linked organization. Please try again later. If the problem persists, contact the organization directly.

Sometimes, you might not be able to see some information from other organizations because:

• You might not have that information documented at the linked healthcare organization.
• If the same information is in your record at the linked organization and here, it is not marked with the   symbol.
• The linked organization might not allow patients to view that information. The information from the linked organizations that you see in MyHSS depends on what each specific organization allows you to see in your account with them.
Sometimes, you might be unable to view your test results as expected because:
• You might not have an active account at the linked healthcare organization.
• The Show field at the top of the test results page allows you to show test results from all organizations (this is the default setting). You may use the dropdown list to show test results coming only from a single organization.
• The linked organization might not release all or any test results. In this case, test results you can’t see through the other organization’s portal will not appear in your MyHSS account.

If you cannot send a message to a provider at another organization, consider the following:

• If you do not see options to message your providers from a linked organization, you might not have an active account at the linked organization.
• You must be using a web browser (not the MyHSS mobile app) to message providers from other organizations in your account.
• Messaging might be a feature this organization does not use. If you have sent messages through the linked organization’s portal in the past, you might have to log in to your account at the linked organization to access this feature.
• If you don’t see the provider on the list of available providers to message, that provider or organization might not allow messaging.

You might not be able to see some information from other organizations because:

• You do not have that information documented at the linked healthcare organization.
• If the same information is in your record at the linked organization and here, it is not marked with the symbol.
• The linked organization does not allow you to view that information. The information from the linked organization that you see in MyChart depends on what that organization allows you to see in your account with them.
Some information is not yet available for linked organizations using non-Epic applications.

You might not be able to view your test results as expected because:

• You do not have an active account at the linked healthcare organization.
• You have chosen to not show test results from an organization. The Show field at the top of the test results page allows you to choose which organizations to show test results for. By default, test results from all organizations appear. You can use the selection list to show test results from a specific organization.
• The linked organization does not release all or any test results. In this case, test results you can’t see through the other organization’s portal also don't appear in your MyChart account.
• Test results are not yet available for linked organizations using non-Epic applications.

You might not be able to send a message to a provider at another organization because:

• You do not have an active account at the linked organization.
• Messaging is a feature this organization does not use. If you have sent messages through the linked organization’s portal in the past, you might have to log in to your account at the linked organization to access this feature.
• If you don’t see the provider on the list of available providers to message, that provider or organization might not allow messaging.
• Messaging is not available for linked organizations using non-Epic applications.

You are asked to link your own record because all of the following are true:

• You do not have an existing connection to the other organization, but at least one of the patients you have access to has an existing connection to the other organization.
• You are a patient at both organizations.
• You have an active account and can log in to the other organization’s patient portal.
• Both organizations allow you to make new connections.